Shipping policy

Shipping Policy

1. Introduction

This Shipping Policy sets out how Get A Drip Limited, Get A Drip Operations Limited, and Get A Drip Pharma Limited ("Get A Drip", "we", "us", "our") manage the delivery of orders placed through our website.

Please read it carefully alongside our Terms and Conditions, Terms of Sale, and Cancellation Policy.

2. Delivery Areas

We deliver products to addresses located within:

• England;
• Wales;
• Scotland (mainland only).

We do not deliver to:

• Northern Ireland;
• Channel Islands;
• Isle of Man;
• PO boxes;
• Forwarding addresses;
• International addresses.

If an order is placed for delivery outside of our service areas, we reserve the right to cancel the order and issue a refund.

3. Delivery Partners

We use DPD as our appointed delivery partner for all orders, including cold chain deliveries for temperature-sensitive prescription products.

Your contact details (email address and/or phone number) may be shared securely with DPD to enable shipment tracking and delivery updates.

4. Prescription Medication Deliveries

Prescription medications, including products requiring refrigeration (e.g. GLP-1 injection pens), are dispatched under strict cold chain conditions (2°C to 8°C).

Important conditions:

• You must ensure someone is available to accept delivery at the specified address.•
DPD will not leave prescription medication deliveries with neighbours, in safe places, or unattended.
• If a delivery attempt fails and cold chain conditions cannot be guaranteed, the medication will be destroyed and no refund will be provided.

We are not liable for failed deliveries resulting from customer unavailability.

5. Non-Prescription Product Deliveries

For non-prescription items (e.g. supplements, accessories):

• Deliveries may be made by DPD’s standard service.
• Standard delivery rules apply.
• Missed deliveries may be rearranged directly with DPD according to their policies.

6. Dispatch Times

• Orders are only dispatched after successful clinical approval (where required) and payment verification.
• We aim to dispatch orders within 1–2 working days after clinical approval and payment confirmation.
• Working days are Monday to Friday, excluding public holidays.

Dispatch and delivery times are estimates only and not guaranteed.

7. Delivery Times

• Most orders are delivered within 1–3 working days after dispatch.
• Delays may occur during periods of high demand, adverse weather, or other courier disruptions.

We are not responsible for delivery delays caused by DPD or events outside of our control.

8. Bank Holidays

Please be aware that:

• Deliveries may be delayed during UK bank holidays.
• Orders placed just before, during, or after a public holiday may experience longer dispatch and transit times.

9. Delivery Charges

Delivery charges will be displayed at checkout and confirmed before payment.

From time to time, we may offer free delivery promotions, subject to eligibility and time limitations.

Delivery charges are non-refundable unless cancellation or refund is due to an error on our part.

10. Risk and Ownership

• Risk in the products passes to you upon successful delivery.
• Ownership of the products passes to you once full payment has been received.

You are responsible for ensuring the security and proper storage of any delivered products after receipt.

11. Delivery Issues

If you believe:

• Your parcel has not arrived;
• Your parcel is damaged;
• The wrong item has been delivered;

you must notify us promptly by emailing support@getadrip.com with your order number and full details.

We will work with DPD and our pharmacy/clinical teams to investigate and resolve the issue.

12. Contact Information

For any queries about shipping or deliveries, please contact:

Email: support@getadrip.com
Registered Office: Unit 5 Aylesford Court, Works Road, Letchworth Garden City, SG6 1LP, United Kingdom.